FAQ

As long as an order has not yet been processed, you have the option of cancelling it using the contact form. Cancellation is no longer possible once the order has been processed.

Please make sure to enter your shipping address correctly. Aegyo Skincare will not be responsible for orders sent to an address incorrectly provided by the customer.

If your order has not been processed yet, please contact us to correct your address. Changes cannot be made once the order has been shipped.

Order confirmations can sometimes take up to 24 hours to be sent due to high demand. If you have not received an order confirmation email after 24 hours, please contact us here.

"We are unable to offer refunds, returns or exchanges. All sales are final. Please note that Aegyo Skincare reserves the right to refuse all returns, reshipments and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the problem and a screenshot of the order confirmation email. To start this process, please contact us .

Unfortunately, we are unable to process exchanges at this time.

No, you do not need to create an account to place an order.

You can create an account by clicking here .

Yes, we occasionally offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news of special offers.

Please contact us immediately within 48 hours of receiving your order with your order number via our contact page . Please note that you may be required to provide multiple photos of the damaged products.

Please contact us within 48 hours of receiving your order so we can take care of it. Please include your order number in your request.

Please visit this page: Contact us

We respond to all emails as quickly as possible. We aim to respond to all enquiries within 24 hours, however there may be delays on weekends and during busy periods.